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Please see our Custom Design page.
Please visit our Return Policy page.
Online orders are shipped via UPS Next Day Air; every package is tracked and insured with signature required for delivery. All in-stock items will ship within 2 business days after purchase. If a piece needs to be sized, it will ship within 7 business days. We cannot ship to PO boxes. Please contact us if you would like to schedule a specific date to receive your item(s).
Unfortunately, we do not at this time.
Yes. We can offer both formal legal appraisals for a fee, and in-house replacement value documents (complimentary upon request with purchase). Read more about appraisals here.
If that particular piece indicates that we can resize it for you, just enter your preferred size in the Order Notes — we’ll take care of the resizing in our workshop, complimentary. We also offer complimentary engraving on the inside of most rings. Keep in mind that generally only a handful of characters will fit. Let us know you’d like the piece engraved in the Order Notes, and we’ll follow up with you about your message, preferred font, etc.
Some pieces need to be ordered from the designer in the correct finger size or made to order in the correct finger size. If that’s the case with the ring you want, you can typically still purchase the ring in your finger size; it’ll just take a little longer! Email us with your inquiry.
While the best method is having one of our sales associates measure the size in person, there are some methods that will help you figure out the right size. Most of our engagement rings are made in the average female finger size (6-6.5), and we are happy to size the ring perfectly after it’s been presented if you’re unsure about the correct finger size prior to purchase.
In many cases, you can! Email us regarding your inquiry and we’ll get back to you shortly with a quote for the modification. If the modification is extensive, we’ll suggest creating a custom piece in a similar style.
You can make an appointment through our Make an Appointment form, or call the store to set up an appointment with one of our designers.
We buy precious metals (silver, platinum, and gold) for recycle value. We also buy diamonds for recycle value, and occasionally for resale. We occasionally buy gemstones for resale on a case-by-case basis. Once an offer has been made, we will supply either a check or store credit (a higher dollar amount is offered if you choose store credit). This service is only available in-store at this time.
We’re happy to take a look at your precious vintage pieces.
In our Oakland workshop! While we carry the work of many different designers, Pave’s own designs and Michael Endlich pieces are made in-house.
