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Store Locations

5496 College Avenue, Oakland, CA 94618  |  510.547.7000
1778 Fourth Street, Berkeley, CA 94710  |  510.528.7300

Pavé Fine Jewelry is dedicated to providing our customers with a the best level of service possible. Please see below for any questions you may have or the ways in which we can assist you.

Orders Not Fulfilled

Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.

Return Policy

Your satisfaction with your new treasure is of paramount importance to us; therefore, we are pleased to offer a return or exchange within 30 days of receipt. Items for return must be in salable condition with sales receipt and original packaging.

A refund will be made to the purchaser upon receipt of items. Gift recipients are entitled to a nonrefundable merchandise credit. Refunds issued will not include original shipping charges. Pavé Fine Jewelry will use reasonable efforts to credit the refund to the your credit card no later than fourteen (14) days after receipt of the returned item.

To return or exchange, please call or email Customer Care. Or you may take your return to any of our retail stores.

Please contact Customer Care at 510.547.7000 ext.26 or customercare@pavefinejewelry.com.
Representatives are available 10:30AM-5:00PM PST Tuesday-Saturday.

Conditions of Use

By visiting or using the Pavé Fine Jewelry website, you agree to the following terms and conditions:

• All elements of this site are the exclusive property of Pavé Fine Jewelry, or our vendors, and are fully protected by United States and international copyright laws, including logos, texts, images, artwork, intellectual property and pictures, as well as navigational buttons, considered separately or as part of the web site. This site is protected by copyright and applicable trade dress.
• Any use of our web site for purposes other than personal and strictly non commercial, except when related to placing an order on our site, is prohibited without the explicit written consent of PavéFine Jewelry, Linking or reproducing any element of our web site is prohibited without prior consent from Pavé Fine Jewelry.
• We strive to provide only accurate information on our web site. However, errors -- whether human or technological -- can happen in the form of omissions, inaccuracies relating to pricing or availability, or incomplete information. Pavéfinejewelry.com reserves the right to correct omissions, errors or inaccuracies at any time, including after an order has been placed. We sincerely apologize for any inconvenience we could cause.
• The above is subject to all laws in effect. With regard to violation of our intellectual property rights as detailed above, we reserve the right to seek relief in any State or Federal jurisdiction. The terms and conditions of this legal notice may change without prior notice.
• Photography- Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
• Please review our other policies, such as our privacy, posted on this site. These policies also govern your visit to pavéfinejewelry.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.